1. Definition of Personal Information
Anything containing a personal identification code
2. Scope of Policy’s Application
3. Acquisition of Personal Information
Appropriate and fair means are used to obtain customers’ personal information. Unless within the scope required by other rules of the Hotel, laws or regulations, the customer bears no obligation to provide the Hotel with personal information, and a choice to not provide said information shall not impede the customer’s purchase of products or services from the Hotel.
4. Purpose of Using Personal Information
5. Disclosure and Provision to Third Parties
The Hotel shall not, unless any of the following exceptions apply, disclose or provide customers’ personal information to a third party. Note that neither joint use of information nor provision to a subcontractor qualifies as disclosure or provision to a third party. The Hotel properly supervises the handling of personal information between the Hotel and subcontractors by concluding contracts and other such means. (1) If the owner of the personal information provides consent (2) If disclosure or provision is required by law (3) If necessary, to save a life or to defend against harm to a person or property, and gaining the consent of the customer proves difficult (4) If cooperation is required to carry out the public duties of the Japanese government, a local government or the like, and gaining the consent of the customer proves difficult (5) If the owner of the personal information is notified of the following information in advance of the personal information’s provision or said owner can easily be expected to know of the situation at the time of the personal information’s provision, and the Hotel shall cease providing the personal information to the third party at the owner’s request Provision to the third party falls within the purpose of use The personal information to be provided to the third party The method or means by which the information shall be provided to the third party That the Hotel shall cease providing personal information that identifies the owner to the third party at the request of said owner If disclosure or provision of statistical data or the like cannot identify the personal information’s owner As part of our services for guests, a third party may specify the name of a guest if I. the Hotel receives a request from a third party over the telephone or in-person inquiring about whether the guest is staying at the Hotel, to which the Hotel will provide an answer either over the telephone or in-person, or II. the Hotel receives a request from a third party to leave a message or package and we deliver or inform the guest of the message or package. If requested by a customer when booking accommodations or during check-in, the Hotel shall cease providing personal information to third parties as it pertains to the aforementioned services.
6. Management of Personal Information
7. Disclosures, Correction, Deletion, Addition, Termination of Use, Erasure
- For disclosure, the Hotel shall provide an answer.
- For correction, deletion or addition, the Hotel shall, upon reviewing the content of the request, correct or otherwise respond without delay if the Hotel determines that the personal information relevant to the request is false or if said personal information has been handled inappropriately.
8.1 Request Methods and Inquiries Concerning Disclosure, etc.
Personal Information Consultation Desk ANA InterContinental Tokyo 1-12-33, Akasaka, Minato-ku, Tokyo, 107-0052, Japan
*The IHG® Rewards Club is a service program administers by the InterContinental Hotel Group. Procedures to change member information are handled by the IHG® Rewards Club website and the IHG® Rewards Club Customer Care Center.
IHG Rewards Club
IHG® Rewards Club Customer Care Center TEL: 03-3552-4640 Hours: 9:30 a.m. – 5:30 p.m. (closed weekends & holidays) Email address: IHGRewardsClub@ihg.com
8.2. Documents to Submit for Disclosure
When making a “Request to Disclose” or other such request, fill in all the prescribed items in the request form (A) and mail it, along with a copy of proof of personal identification (B), in the same envelope. If there are incomplete items, note in advance that we will be unable to comply with a disclosure request. Please download your request form here or request one from the Hotel. (A) Prescribed Application Form
- Request to Disclose Personal Data Possessed by ANA InterContinental Ishigaki Resort
- Request to Change Personal Data Possessed by ANA InterContinental Ishigaki Resort
- Request to Terminate Usage of Personal Data Possessed by ANA InterContinental Ishigaki Resort
- Request for Notification on Purpose of Use of Personal Data Possessed by ANA InterContinental Ishigaki Resort
(B) Documents to Verify Identity of Personal Information Owner or Proxy ＜If you are the owner＞ Copies of two of any of the following: driver’s license, passport, health insurance card, basic resident register card with photo, identification booklet for the physically challenged, pension handbook, Residence Card with photo, seal registration certificate ＜If you are the proxy＞ Letter of proxy, identification of the proxy *Copies of two of any of the following belonging to the proxy: driver’s license, passport, health insurance card, basic resident register card with photo, pension handbook, identification booklet for the physically challenged, Residence Card with photo, seal registration certificate