For questions not listed below, please do not hesitate to contact us by email or telephone
Room and Bookings
A: Yes, please send your luggage to the following address and contact us once sent. We will hold your luggage until your arrival.
ANA InterContinental Ishigaki Resort
354-1 Maesato, Ishigaki-city, Okinawa, Japan 907-0002
A: Children over 6 years of age are charged adult rates. In principle, children under 5 years old are not charged for accommodation. * As a resort fee, a separate payment of 500 yen (over 6 years old) per person per stay is required. * For Club InterContinental reservations with 3 guests or more, an additional 17,000 JPY per person per day will be incurred,
A: We have 10 Coral Rooms with a king size bed (2000mm x 2030mm) and some Club InterContinental Rooms/Suites (please enquire for details). All other rooms are “twin beds”. Depending on the room, it is possible to arrange 2 beds, but since there can be a gap, please contact us at the time of reservation.
A: Yes, they are located in the Bay Rooms and Club InterContinental Rooms and Suites. Please contact the hotel directly using the contact details found on the booking confirmation.
A: Within the Ocean Rooms & Suites and Coral Rooms, all rooms can be equipped with entrance slopes in rooms, bathtub showers (shower caps on bathtub faucets) and toilet handrails. In addition, a dedicated shower carry (chair) can be borrowed. Please let us know your preferences in advance. Our Bay Rooms are barrier-free. As for the elevator, one see-through elevator has an announcement of up and down and arrival.
A: All Ocean Wing and Bay Wing Rooms are ocean facing.
All Coral Wing Rooms are ocean facing other than the Premium Garden View Room.
All Club InterContinental Rooms are ocean facing except the Premium Garden View Room which has a private garden.
A: We offer various amenities for all guests including children. For items not found in the room, please contact our Instant Service and we will be happy to try our best and accommodate your requests.
A: Free Wi-Fi is available in all guest rooms and public areas. In addition, LAN connection is available in Ocean Wing/Coral Wing rooms for free. If you do not have a computer, our Business Centre on the 2f of Ocean Wing is available for free 24-hours.
A: All the rooms in the hotel are compatible with terrestrial digital broadcasting. In the room, in addition to the commercial broadcasting, children’s channel, English Channel, cable TV, BS broadcasting, Yaeyama channel, etc., you can watch a lot of programs.
A: Check in time is 15:00 and check out time is 11:00 however we are able to accommodate guests requesting to check in early or late based on availability.
Please contact us for availability and charges.
A: If you wish to change or cancel your reservation, please contact the hotel.
If you did not book directly with the hotel, please make changes to your reservation with the 3rd party. *Pre-payment plans and other non hotel site or agency reservations are subject to the terms and conditions of each reservation or plan.
A: This will depend on the rates plan that you have selected. Pre-payment plans, non-hotel sites, and agency reservations are subject to the standard of each reservation destination and plan. If you have booked a plan where you are entitled to free cancellation, please contact us by 18:00 the day before your stay to cancel your stay. Thereafter, the hotel will charge a cancellation charge from the room rate based on the hotel’s terms and conditions. *Pre-payment plans and other non hotel site or agency reservations are subject to the terms and conditions of each reservation or plan.
A: The hotel will hold events in the courtyard during summer vacations, year-end and New Year holidays. If you prefer a quiet room, we recommend a western-facing Coral Room that does not face the courtyard.
Coral Room windows have a limited opening and closing range to prevent falling and ensure safety. In the Premium Garden View Room, it is not possible to open the window on the 1st floor.
A: Smoking is not permitted within the entire premises to prevent secondhand smoke, to comply with the revised Health Promotion Law, which will come into effect in April 2020.
A:IHG Rewards Club benefits and rewards points are only applicable to IHG ® Rewards Club members and bookings made through the official website.
For reservations made through websites other than the official website (such as ihg.com or anaihghotels.co.jp), IHG Rewards Club members are not eligible for the benefits or points
A: Yes, it is located on the 3rd and 7th floors of the Ocean Wing and the 1st floor of the Coral Wing.
Washing machine: 200 JPY
Dryer: 100 JPY (30 minutes)
Detergent: 105 JPY
Softener: 350 JPY (laundry detergent is available at the convenience store located on the 2nd floor of the Ocean Wing)
A: Each room has a safe. Other key lockers are available at the lobby of the Ocean Wing, swimming pool changing rooms, and Maesato Beach. The Leisure House also has a paid coin locker (200 JPY/day).
A: The pools and gym are only for guests staying at the hotel. Towels and beach umbrellas are also available on the beach for guests staying at the hotel.
■ Currency Exchange Machine Location: Ocean Wing 2nd floor
■ Exchangeable Currency: USD/EUR/CNY/KRW/GBP/HKD/Taiwan Dollar/Singapore Dollar/Thai Baht/Malaysian Ringgit/Australian Dollar/Philippine Peso
■ Currency Exchange Machine Availability: 24-hours
Spa Agarosa is temporary closed due to facility maintenance.
A: Yes, all menus are available. Please make a reservation in advance.
To application by phone 0980-88-7205
Spa Agarosa Reception Hours: 12:00 ~ 22:00
Maesato Golf Course
Indoor Bath & Sauna
A: The bath and sauna (on the 2nd floor of the Ocean Wing) are open from 15:00 to 22:00.
*Please enter by 21:30. All rooms have a bathtub and shower room.
There are 2 types of sauna for both men and women: mist sauna and dry sauna.
A: The indoor pool has a depth of 90cm and water temperature of 33 ° C (37 ° C for Jacuzzi). The outdoor pool has a depth of 30cm to 1m and the water temperature is around 26 ° C (different from the air temperature).
A: Please wear a water diaper for the pool. Children who are not toilet trained should wear a pool diaper and a bathing suit on top of it. For water play in the pool, diapers are available at the convenience store on the premises of the hotel.
Children and Family Facilities
A: We charge 11,000 yen for extra beds per night (service charge, tax included).
Baby cots and fall prevention guards are provided for free.
Please contact us in advance as we have a limited number of items available.
A: We offer complimentary rental. Please contact us in advance as we have limited quantities available.
We also offer a water wheelchair “chair board” that can be used in the beach area.
A: Unfortunately we do not accept requests for baby food in the restaurant. You can choose from the existing menu or bring your own baby food into the restaurant. If you need help with heating, we will be happy to support as best we can.
A: We offer a number of paid programs for children aged 4 to 12 so they can experience the nature and culture unique to Ishigaki Island while playing. Visit the Planet Trekkers page for more information.
We recommend that you make a reservation in advance, as we may not be able to accommodate your request due to the number of seats.
Please contact us by phone to make a reservation. (Or email 7 days in advance)
Phone Reservations: 0980-88-7111
A: Yes, you can. However, no change is available for your gift card. In case of shortfall, please pay by cash, credit card etc.
A: You can choose to earn miles at the ANA Mileage Club or hotel points at IHG Rewards Club. Please present your credit card at the time of checkout.
*Extra points will not be credited when paying your room at check-out.
A: Yes, our pastry chef can prepare a special cake for your occasion.
Please contact us by phone for details and to order in advance.
Phone Reservations: 0980-88-7111
A: Should you have any food allergies or medical condition, please contact us by phone in advance and we will take necessary
* There is a possibility that trace amounts may be present during processing or cooking.
Phone Reservations: 0980-88-7111
Destination & Climate
A: There are plenty of restaurants and bars available within the hotel in addition to several convenience stores. Please contact the Resort Centre for more information.
A: THe remote island terminal is approximately 10 minutes by car from the hotel. Parking for rental cars, taxis and buses are available.
Please contact the Resort Centre for more information.