FAQS

 

For questions not listed below, please do not hesitate to contact us by email or telephone

Room and Bookings

A: Yes, please send your luggage to the following address and contact us once sent. We will hold your luggage until your arrival.

Attn: Concierge

ANA InterContinental Ishigaki Resort 

354-1 Maesato, Ishigaki-city, Okinawa, Japan 907-0002

A: At the bell desk, we provide parcel delivery service using Japan express. *We may not be able to handle raw goods.

A: Children over 6 years of age are charged adult rates.
In principle, children under 5 years old are not charged for accommodation.

* As a resort fee, a separate payment of 500 yen (over 6 years old) per person per stay is required.
* For Club InterContinental reservations with 3 guests or more, an additional 7500 JPY per person per day will be incurred,

A: Children under the age of 6 may share their parent’s room and bed at no extra charge. Children over 6 years of age are considered the same as adults.

A: We have 10 Coral Rooms with a king size bed (2000mm x 2030mm) and some Club InterContinental Rooms/Suites (please enquire for details). All other rooms are “twin beds”. Depending on the room, it is possible to arrange 2 beds, but since there can be a gap, please contact us at the time of reservation.

A: Ocean Rooms & Suites, Coral Rooms 120mm × 200mm × 28mm 

 Club InterContinental Rooms and Suites, Bay Rooms 183mm × 203mm × 330mm 

A: Yes, they are located in the Bay Rooms and Club InterContinental Rooms and Suites. Please contact the hotel directly using the contact details found on the booking confirmation.

A: Within the Ocean Rooms & Suites and Coral Rooms, all rooms can be equipped with entrance slopes in rooms, bathtub showers (shower caps on bathtub faucets) and toilet handrails. In addition, a dedicated shower carry (chair) can be borrowed. Please let us know your preferences in advance. Our Bay Rooms are barrier-free. As for the elevator, one see-through elevator has an announcement of up and down and arrival.

A: All Ocean Wing and Bay Wing Rooms are ocean facing.

All Coral Wing Rooms are ocean facing other than the Premium Garden View Room.

All Club InterContinental Rooms are ocean facing except the Premium Garden View Room which has a private garden.

A: We offer various amenities for all guests including children. For items not found in the room, please contact our Instant Service and we will be happy to try our best and accommodate your requests.

A: Free WiFi is available in all guest rooms and public areas. In addition, LAN connection is available in all guest rooms for free. If you do not have a computer, our Business Centre on the 2f of Ocean Wing is available for free 24-hours.

A: All the rooms in the hotel are compatible with terrestrial digital broadcasting. In the room, in addition to the commercial broadcasting, children’s channel, English Channel, cable TV, BS broadcasting, Yaeyama channel, etc., you can watch a lot of programs.

A: In the hotel, “docomo” and “au” antennas are provided.

However, please understand that there are places where it is difficult to connect depending on the room.

A: Check in time is 15:00 and check out time is 11:00 however we are able to accommodate guests requesting to check in early or late based on availability.

Please contact us for availability and charges. 

A: If you wish to change or cancel your reservation, please contact the hotel.

If you did not book directly with the hotel, please make changes to your reservation with the 3rd party. *Pre-payment plans and other non hotel site or agency reservations are subject to the terms and conditions of each reservation or plan.

A: This will depend on the rates plan that you have selected. Pre-payment plans, non-hotel sites, and agency reservations are subject to the standard of each reservation destination and plan. If you have booked a plan where you are entitled to free cancellation, please contact us by 18:00 the day before your stay to cancel your stay. Thereafter, the hotel will charge a cancellation charge from the room rate based on the hotel’s terms and conditions. *Pre-payment plans and other non hotel site or agency reservations are subject to the terms and conditions of each reservation or plan.

A: The hotel will hold events in the courtyard during summer vacations, year-end and New Year holidays. If you prefer a quiet room, we recommend a western-facing Coral Room that does not face the courtyard.

Coral Room windows have a limited opening and closing range to prevent falling and ensure safety. In the Premium Garden View Room, it is not possible to open the window on the 1st floor.

A: Smoking is not permitted within the entire premises to prevent secondhand smoke, to comply with the revised Health Promotion Law, which will come into effect in April 2020.

A:IHG Rewards Club benefits and rewards points are only applicable to IHG ® Rewards Club members and bookings made through the official website.

For reservations made through websites other than the official website (such as ihg.com or anaihghotels.co.jp), IHG Rewards Club members are not eligible for the benefits or points

Facilities

A: Yes, it is located on the 3rd and 7th floors of the Ocean Wing and the 1st floor of the Coral Wing.

Washing machine: 200 JPY 

Dryer: 100 JPY (30 minutes)

Detergent: 105 JPY

Softener: 350 JPY (laundry detergent is available at the convenience store located on the 2nd floor of the Ocean Wing)

A: On each floor, an ice maker is available. Ice is made from normal drinking water filter that has been filtered.

A: Each room has a safe. Other key lockers are available at the lobby of the Ocean Wing, swimming pool changing rooms, and Maesato Beach. The Leisure House also has a paid coin locker (200 JPY/day).

A: The pools, bath house, sauna and gym are only for guests staying at the hotel. Towels and beach umbrellas are also available on the beach for guests staying at the hotel. 

A: Yes.

■ ATM Location: Ocean Wing 2nd floor

■ ATM Available Time: 24-hours

There are also ATM’s at the airport or within walking distance of the hotel.

A: Yes.

  Currency Exchange Machine Location: Ocean Wing 2nd floor

■ Exchangeable Currency: USD/EUR/CNY/KRW/GBP/HKD/Taiwan Dollar/Singapore Dollar/Thai Baht/Malaysian Ringgit/Australian Dollar/Philippine Peso

  Currency Exchange Machine Availability: 24-hours

Spa Agarosa

A: Yes, all menus are available. Please make a reservation in advance.

Click here to apply by e-mail

To application by phone 0980-88-7205

Spa Agarosa Reception Hours: 12:00 ~ 22:00

A: If you are pregnant, a quick facial treatment or a quick foot massage is available.

A: All menus are available for men.

A: Reception is open until 22:00

Maesato Golf Course

A: We recommend 6 irons including iron No.5, No.7, No.9, pitching wedge, sand wedge and putter.

A: We have 9 sets of male clubs, 6 sets of female clubs and 2 sets of lefty (male).

All shafts use R.

A: You can play with sneakers. You can wear T-shirts and shorts as well as collars, but we also ask for clothes with sleeves.

A: The cart shown on the homepage or in the pamphlet is a guide cart, not a passenger cart.

Indoor Bath & Sauna

A: The bath and sauna (on the 2nd floor of the Ocean Wing) are open from 15:00 to 22:00.

*Please enter by 21:30. All rooms have a bathtub and shower room.

There are 2 types of sauna for both men and women: mist sauna and dry sauna.

Resort Pools

A: The indoor pool has a depth of 90cm and water temperature of 33 ° C (37 ° C for Jacuzzi). The outdoor pool has a depth of 30cm to 1m and the water temperature is around 26 ° C (different from the air temperature).

A: The pool is only available to hotel guests.

A: Please wear a water diaper for the pool. Children who are not toilet trained should wear a pool diaper and a bathing suit on top of it. For water play in the pool, diapers are available at the convenience store on the premises of the hotel.

Children and Family Facilities

A: We charge 11,000 yen for extra beds per night (service charge, tax included). 

Baby cots and fall prevention guards are provided for free.

Please contact us in advance as we have a limited number of items available.

A: Children’s amenities include Resort Wear (S size: 85cm), slippers, toothbrush, and plastic cups.

A: Yes, all our rooms are non-smoking.

A: We offer complimentary rental. Please contact us in advance as we have limited quantities available.

We also offer a water wheelchair “chair board” that can be used in the beach area.

A: We offer disposable diapers and wipes at the convenience stores within the hotel.

We have 2 types of disposable diapers available – normal use and for water play.

A: Unfortunately we do not accept requests for baby food in the restaurant. You can choose from the existing menu or bring your own baby food into the restaurant. If you need help with heating, we will be happy to support as best we can.

A: We offer a number of paid programs for children aged 4 to 12 so they can experience the nature and culture unique to Ishigaki Island while playing. Visit the Planet Trekkers page for more information.

A: Yes, while there are scheduled programs available.

Morning Program: 9:00 ~ 12:00

Afternoon Program: 13:00 ~ 19:00

Restaurants

We recommend that you make a reservation in advance, as we may not be able to accommodate your request due to the number of seats. 

Please contact us by phone to make a reservation. (Or email 7 days in advance)

Phone Reservations: 0980-88-7111

A: Yes, you can. However, no change is available for your gift card. In case of shortfall, please pay by cash, credit card etc.

A: You can choose to earn miles at the ANA Mileage Club or hotel points at IHG Rewards Club. Please present your credit card at the time of checkout.

*Extra points will not be credited when paying your room at check-out.

A: Yes, our pastry chef can prepare a special cake for your occasion.

Please contact us by phone for details and to order in advance.

Phone Reservations: 0980-88-7111

A: Should you have any food allergies or medical condition, please contact us by phone in advance and we will take necessary
precautions.

* There is a possibility that trace amounts may be present during processing or cooking

Phone Reservations: 0980-88-7111 

A: Due to health and safety regulations, cooking is not available at the hotel.

Destination & Climate

A: There is a general hospital within a 5-minute drive from the hotel. The accept patients 24-hours.

A: Swimwear can be purchased in the shops located on the 2nd floor of Ocean Wing.

Swimwear is also available at major supermarkets within walking distance of the hotel.

A: There are plenty of restaurants and bars available within the hotel in addition to several convenience stores. Please contact the Resort Centre for more information.

A: Average annual temperature is 24 degrees and average humidity is 77%.

A: Although they vary from year to year, typhoons are most likely to occur in August and September.

A: The outdoor pools are open from end of March to the end of October

Transportation

A:442 cars can be accommodated.

A: Rental cars, taxi and bus are the most convenient ways to get to the hotel. Please look at our location page for more information.

A: THe remote island terminal is approximately 10 minutes by car from the hotel. Parking for rental cars, taxis and buses are available. 

Please contact the Resort Centre for more information.