IHG Rewards Club benefits and rewards points are only applicable to IHG ® Rewards Club members and bookings made through the official website.
For reservations made through websites other than the official website (such as ihg.com or anaihghotels.co.jp), IHG Rewards Club members are not eligible for the benefits or points
The hotel will hold events in the courtyard during summer vacations, year-end and New Year holidays. If you prefer a quiet room, we recommend a western-facing Coral Room that does not face the courtyard.
This will depend on the rates plan that you have selected. Pre-payment plans, non-hotel sites, and agency reservations are subject to the standard of each reservation destination and plan. If you have booked a plan where you are entitled to free cancellation, please contact us by 18:00 the day before your stay to cancel your stay. Thereafter, the hotel will charge a cancellation charge from the room rate based on the hotel’s terms and conditions. *Pre-payment plans and other non hotel site or agency reservations are subject to the terms and conditions of each reservation or plan.
If you wish to change or cancel your reservation, please contact the hotel.
If you did not book directly with the hotel, please make changes to your reservation with the 3rd party. *Pre-payment plans and other non hotel site or agency reservations are subject to the terms and conditions of each reservation or plan.
Check in time is 15:00 and check out time is 11:00 however we are able to accommodate guests requesting to check in early or late based on availability.
Please contact us for availability and charges.
Free Wi-Fi is available in all guest rooms and public areas. In addition, LAN connection is available in Ocean Wing/Coral Wing rooms for free. If you do not have a computer, our Business Centre on the 2f of Ocean Wing is available for free 24-hours.
All Ocean Wing and Bay Wing Rooms are ocean facing.
All Coral Wing Rooms are ocean facing other than the Premium Garden View Room.
All Club InterContinental Rooms are ocean facing except the Premium Garden View Room which has a private garden.
Within the Ocean Rooms & Suites and Coral Rooms, all rooms can be equipped with entrance slopes in rooms, bathtub showers (shower caps on bathtub faucets) and toilet handrails. In addition, a dedicated shower carry (chair) can be borrowed. Please let us know your preferences in advance. Our Bay Rooms are barrier-free. As for the elevator, one see-through elevator has an announcement of up and down and arrival.
Yes, they are located in the Bay Rooms and Club InterContinental Rooms and Suites. Please contact the hotel directly using the contact details found on the booking confirmation.
We have 10 Coral Rooms with a king size bed (2000mm x 2030mm) and some Club InterContinental Rooms/Suites (please enquire for details). All other rooms are “twin beds”. Depending on the room, it is possible to arrange 2 beds, but since there can be a gap, please contact us at the time of reservation.
Children under the age of 6 may share their parent’s room and bed at no extra charge. Children over 6 years of age are considered the same as adults.
A: Children over 6 years of age are charged adult rates.
In principle, children under 5 years old are not charged for accommodation.
* As a resort fee, a separate payment of 500 yen (over 6 years old) per person per stay is required.
Resort fee will be 1,000 yen (over 6 years old) per person per stay from 1st April, 2022.
* For Club InterContinental reservations with 3 guests or more, an additional 17,000 JPY per person per day will be incurred,
A: Yes, please send your luggage to the following address and contact us once sent. We will hold your luggage until your arrival.
Attn: Concierge
ANA InterContinental Ishigaki Resort
354-1 Maesato, Ishigaki-city, Okinawa, Japan 907-0002
Yes, all our rooms are non-smoking.
At ANA InterContinental Ishigaki Resort, smoking is permitted in designated outdoor smoking areas, effective July 1, 2023. Smoking is prohibited in the hotel facilities including guest rooms or on balconies. Guests can request location information upon check-in. If you have questions about our smoking policy or wish to locate the nearest designated smoking area, please ask our team.
Designated outdoor smoking areas at the resort (available from July 1, 2023)
*Bay Wing/Club InterContinental Wing: No.1 parking lot West end (Comfort Hotel side)
*Ocean Wing: No.4 parking lot near the main entrance (next to the tennis court)
Coral Room windows have a limited opening and closing range to prevent falling and ensure safety. In the Premium Garden View Room, it is not possible to open the window on the 1st floor.
In the hotel, “docomo” and “au” antennas are provided.
However, please understand that there are places where it is difficult to connect depending on the room.
All the rooms in the hotel are compatible with terrestrial digital broadcasting. In the room, in addition to the commercial broadcasting, children’s channel, English Channel, cable TV, BS broadcasting, Yaeyama channel, etc., you can watch a lot of programs.
We offer various amenities for all guests including children. For items not found in the room, please contact our Instant Service and we will be happy to try our best and accommodate your requests.
Ocean Rooms & Suites, Coral Rooms 120mm × 200mm × 28mm
Club InterContinental Rooms and Suites, Bay Rooms 183mm × 203mm × 330mm
A: At the bell desk, we provide parcel delivery service using Japan express. *We may not be able to handle raw goods.
○Resort Map
THe remote island terminal is approximately 10 minutes by car from the hotel. Parking for rental cars, taxis and buses are available.
Please contact the Resort Centre for more information.
Rental cars, taxi and bus are the most convenient ways to get to the hotel. Please look at our location page for more information.
442 cars can be accommodated.
The outdoor pools are open from end of March to the end of October.
Although they vary from year to year, typhoons are most likely to occur in August and September.
Average annual temperature is 24 degrees and average humidity is 77%.
There are plenty of restaurants and bars available within the hotel in addition to several convenience stores. Please contact the Resort Centre for more information.
Swimwear can be purchased in the shops located on the 2nd floor of Ocean Wing.
Swimwear is also available at major supermarkets within walking distance of the hotel.
Shops are temporary closed
There is a general hospital within a 5-minute drive from the hotel. The accept patients 24-hours.
If you wish to share your bed with a child under the age of 5, there are two ways to do so:
(1) A method of placing the bed against the wall so that the child can sleep with the child on the wall side and the adult can sleep with the child on the aisle side.
(2) How to attach two beds. (When installing two beds, there is a fixed night table between the beds, so avoid this when installing the bed, so the head of each bed should be approximately 30 cm from the wall.) There are some room types that cannot be accommodated, but please feel free to let us know your preferences.
As a general rule, there is no accommodation fee for children under 5 years of age staying in the same bed. Children aged 6 and over are charged the same price as adults.
We offer disposable diapers and wipes at the convenience stores within the hotel.
We have 2 types of disposable diapers available – normal use and for water play.
Convenience store temporary closed
We offer complimentary rental. Please contact us in advance as we have limited quantities available.
We also offer a water wheelchair “chair board” that can be used in the beach area.
Children’s amenities include Resort Wear (S size: 85cm), slippers, toothbrush, and plastic cups.
We charge 12,000 yen for extra beds per night (service charge, tax included).
Baby cots and fall prevention guards are provided for free.
Please contact us in advance as we have a limited number of items available.
There are a few guidelines. For details, please check the information for each facility.
Please wear a water diaper for the pool. Children who are not toilet trained should wear a pool diaper and a bathing suit on top of it. For water play in the pool, diapers are available at the convenience store on the premises of the hotel.
Convenience store temporary closed
The pool is only available to hotel guests.
The indoor pool has a depth of 90cm and water temperature of 33 ° C (37 ° C for Jacuzzi). The outdoor pool has a depth of 30cm to 1m and the water temperature is around 26 ° C (different from the air temperature).
The cart shown on the homepage or in the pamphlet is a guide cart, not a passenger cart.
You can play with sneakers. You can wear T-shirts and shorts as well as collars, but we also ask for clothes with sleeves.
We have 9 sets of male clubs, 6 sets of female clubs and 2 sets of lefty (male).
All shafts use R.
We recommend 6 irons including iron No.5, No.7, No.9, pitching wedge, sand wedge and putter.
Reception is open until 22:00
All menus are available for men.
If you are pregnant, a quick facial treatment or a quick foot massage is available.
Yes, all menus are available. Please make a reservation in advance.
To application by phone 0980-88-7205
Spa Agarosa Reception Hours: 12:00 ~ 22:00
The dress code is smart casual.
We kindly request that guests refrain from wearing swimwear, wet clothing, room wear, and bathrobes.
Men are asked not to wearing tank tops and other garments which show a lot of skin.
The Club InterContinental Lounge is exclusively for guests staying in Club InterContinental.
Yes.
■ Currency Exchange Machine Location: Ocean Wing 2nd floor
■ Exchangeable Currency: USD/EUR/CNY/KRW/GBP/HKD/Taiwan Dollar/Singapore Dollar/Thai Baht/Malaysian Ringgit/Australian Dollar/Philippine Peso
■ Currency Exchange Machine Availability: 24-hours
Feb. 1st to 28th, open from 6am to 9pm
Yes.
■ ATM Location: Ocean Wing 2nd floor
■ ATM Available Time: 24-hours
Feb. 1st to 28th, open from 6am to 9pm
There are also ATM’s at the airport or within walking distance of the hotel.
The pools and gym are only for guests staying at the hotel. Towels and beach umbrellas are also available on the beach for guests staying at the hotel.
Each room has a safe. Other key lockers are available at the lobby of the Ocean Wing, swimming pool changing rooms, and Maesato Beach. The Leisure House also has a paid coin locker (200 JPY/day).
On each floor, an ice maker is available. Ice is made from normal drinking water filter that has been filtered.
Yes, it is located as below.
Ocean Wing: 3rd , 7th floors
Coral Wing: 1st floor
Bay Wing: 3rd, 5th, 7th floors
Club InterContinental: 2nd, 4th, 6th, 8th floors
Washing machine: 200 JPY
Dryer: 100 JPY (30 minutes)
Detergent: 105 JPY
Softener: 350 JPY (laundry detergent is available at the convenience store located on the 2nd floor of the Ocean Wing)
Ocean Wing Coin-Operated Landry is closed from February 1st to 28th.
We do not have communal baths, saunas, or jacuzzis at the resort. Each guest room is equipped with a private bathroom for your convenience.
However, we do offer a seasonal tent sauna at the Sunset Pool in the Bay Wing. Please feel free to inquire for more information.
Due to health and safety regulations, cooking is not available at the hotel.
Should you have any food allergies or medical condition, please contact us by phone in advance and we will take necessary
precautions.
* There is a possibility that trace amounts may be present during processing or cooking.
Phone Reservations: 0980-88-7111
Yes, our pastry chef can prepare a special cake for your occasion.
Please contact us by phone for details and to order in advance.
Phone Reservations: 0980-88-7111
You can choose to earn miles at the ANA Mileage Club or hotel points at IHG Rewards Club. Please present your credit card at the time of checkout.
*Extra points will not be credited when paying your room at check-out.
Yes, you can. However, no change is available for your gift card. In case of shortfall, please pay by cash, credit card etc.
We recommend that you make a reservation in advance, as we may not be able to accommodate your request due to the number of seats.
Please contact us by phone to make a reservation. (Or email 7 days in advance)
Phone Reservations: 0980-88-7111
